Newsletter December 2007

Sent 4th December 2007

Dear P4D Customer,

At P4D we are always keen to put you, our customer first. We know that you value our commitment to customer service and we are dedicated to maintaining our high standards.

Many people have already heard that one of P4D's big competitors has lost their link with DHL. We are very proud to say that many of this company's clients have now moved their custom to P4D and DHL are prioritising our orders so our customers are enjoying a high rate of successful collections.

But, if you've just been let down by your regular courier. . or in case you are wondering how P4D will cope with the unexpected extra work... We have decided to tell it to you straight so you know exactly where you stand between now and Christmas.

We are in the process of setting up a direct link with DHL's collection depots but this is taking longer than we had all hoped. We will let you know when this link is ready but, in the meantime, our orders are being prioritised by DHL so your parcels should be collected and delivered as agreed.
P4D has a unique, automated, online booking system which means your orders are processed automatically. So even when we're busy, your orders are sent immediately to your chosen carrier. Our robust system is designed to handle extremely large volumes of orders and has coped easily with the recent increase in bookings.
We have always invested in good quality customer service and we continue to do so. Losing a competitor was as much of a surprise for us as it was for you and our customer service team is now very busy. We sincerely apologise if we take a little longer than usual to reply to your queries and ask for your patience and understanding.
Our customer service team are working hard to respond as quickly as possible to your enquiries. We know that simply putting untrained people into a customer service role is not good enough for our clients. In the short-term, we are asking our extremely reliable and experienced team to handle your enquiries. They are a hard-working bunch and have responded brilliantly to our call for people to work overtime on Sundays and some weekday evenings. (Don't worry, we are rewarding them for this!). But, despite their very best efforts, you may experience a slightly slower response to your customer service queries. If this happens to you, we apologise.
In 2008, we will bring you a bigger customer service team. One of our limitations at the moment is space. We currently sub-let 2 offices in our building but these will become vacant in January and February next year. We will begin recruiting and training in the New Year and you will see our customer standards rise back up to the high level that you expect from P4D.

Talking of busy times, Christmas will soon be with us. So why not beat the crowd and get your bookings made early? Then you can sit back, slip off to the office party and enjoy the countdown to the festive season, knowing that P4D are taking care of your deliveries for you? Our last posting dates are available on the newly updated P4D website. I hope you like our new look.

Finally, we'd like to take this opportunity to thank you for your custom in 2007 and to wish you a very Merry Christmas and a Happy New Year in 2008.

Regards,

Stephen Abel
Managing Director

This email was sent by P4D Courier Services, located at North Bar House, 43-44 North Bar Street, Banbury, OX16 0TH.