eBay Integration with P4D

Frequently Asked Questions

Does P4D have access to my eBay account?

No. When you signup on our site you will be redirected to eBay's server where you will be asked to login and click a link to authorise P4D to have limited access to your eBay account. This is done on eBay's server and we never know your password - you are simply allowing P4D to access your account to download the customer and product details. This link can be disabled by you at any time. Please do not use the same password for your eBay and P4D account (this is entirely your own choice however, but different passwords increases security and your confidence).

How does the link between my eBay account and the P4D software actually work?

eBay allows third party software to access certain aspects of your account with your express permission. P4D takes advantage of this functionality, allowing us to access just the information we need to be able to offer you a courier booking service.

How do I pay for the courier services that I book?

Payments are made via your PayPal account or with a debit/credit card at the end of the checkout process. As an additional time saving option you can top-up your P4D account, keeping a positive balance to fund your orders. At the final step of checkout you have three payment options - Paypal, credit/debit card or fund from your top-up account.

Do I need to be a PowerSeller to use P4D?

No. Anybody with an eBay account who needs to send a parcel by courier can use P4D.

Do I pay extra for using P4D?

No. There is no charge for using P4D. The only cost associated with booking your courier services via P4D is the cost of the courier service you select and we work hard to keep costs down. In many cases there is actually a saving to be made by using P4D. We do not charge any subscription or membership fees, you are not committed to using the tool once you have signed up and there is no requirement on you to send anything. We recognise that retailers need cost effective and time saving tools - leaving them to concentrate on the income generating side of their business - P4D does exactly this and all at no extra cost.

Does P4D only book a courier service for items sold via eBay?

No. We are able to link your P4D account with any number or variety of e-commerce platforms. There is no limit but all can be managed within one P4D account helping you keep control of your shipments.

Can I link 2 or more eBay accounts to my P4D account?

Yes. If you have more than one eBay account - or indeed any other on-line shopping facility we can link them all into one P4D account.

Will I have to send all of my products via P4D?

No. After downloading your orders you will see all of the completed auction items which have been paid for in your P4D account. You are then able to pick those to send via courier, ignoring the items you intend sending by another route. If you regularly auction items that are never sent by courier it is possible to tell your P4D account to ignore these when downloading your items - it is also possible to set your P4D account to only download a specific item, ignoring others that are never sent by courier.

Are deliveries signed for?

Yes. All courier companies require a signature on delivery.

Can I track the parcels?

Yes. When you log onto your P4D account and go to 'Tracking' you will see a live real-time update on all of the parcels you have booked via P4D. This puts you in control - and lets you identify a problem may have occurred without having to wait for an unhappy customer to contact you. We also provide a simple to use track and trace facility so you can keep an eye on a particular parcel in transit. You may also want to give your customers their booking reference number and a link to the P4D front page so they can track their parcel.

Is there a limit to the amount of parcels I send?

No. We do not impose any limits on the numbers of parcels you send - it can be anything from 1 per month to hundreds per day.

Can I arrange collections from another address?

Yes. The default settings will make your own address the standard collection one but it is a simple process to over ride this and make any address you wish the collection address.

Courier services are dependent on size and weight, how does P4D get this information.

P4D will present you with a range of services, the cheapest by default, and these are dependent on the package size, weight and destination. If the relevant details have been included in the item description within your eBay account this will be downloaded. If the detail is missing you will need to add this prior to obtaining a quote - this is a simple and quick process with 4 boxes to be completed - weight, length, width and depth (in kg and cm). It is possible to add the measurements for any item you send regularly and when these are downloaded the dimensions are automatically entered.

Are there size and weight limits?

Courier companies have strict limits on size and weight, however, P4D will only offer you a courier service if your parcel meets the carriers criteria. It is important that you accurately declare your parcel measurements as all parcels are scanned and oversized parcels are likely to be surcharged and on occasion rejected and returned.

Can I send multiple items to the same address?

Yes. If one of your customers buys more than one item P4D will recognise this and give you the option to combine an order. Note - this is not the same as sending multiple boxes to one address - which need to be booked as separate shipments. If you can combine multiple items in one box - use the combine feature during the booking process and this will be treated as one shipment.

Will my eBay account be updated to indicate that the item has been dispatched?

Yes. As soon as you place a booking via your P4D account a message is sent back to your eBay account to update the auction details automatically.