Simply select a question below to view the answer. If the question and answer you are looking for is not here please go back to our Contact us page to email us directly. Q. How do I make a booking? Also see above illustration. Q. What are the maximum dimensions you allow of a parcel? Q. I am unable to enter an address manually? Q. I have ski's to send, they are 175cm long, can you do this? Q. I have more than one parcel going to the same address, how do I book this? Q. How do I pay?
Q. How do I get a quote?Answer: Simply select
'Quote & Book' at the top of any page
and follow the simple steps. You will have your quote in seconds (Very
Fast).
Q. How do I make a booking?Answer: We like to think
we have the easiest booking system available and we are constantly tweaking
our site to help our customers enjoy the experience. You can just select
'Quote & Book' at the top of any page
and follow the simple steps, alternatively please click here
to read the simple instructions on how to obtain your quote and make
your booking instantly. Or please click here to see our flash
demo
Q. What are the maximum dimensions you allow of a parcel?Answer: The size of your
parcel will affect the cost of a delivery with a courier service. We
offer several carrier services that all have different weight and dimension
restrictions. Our quote and book system is highly sophisticated, it
knows which service to offer you when you submit your parcels weight
and dimensions. If a carrier we advertise is not displayed, that means
they are unable to ship your item due to either size or weight.
Q. I am unable to enter an address manually?Answer: Our system finds
the address data from a regularly updated postcode/address database,
hence why we only allow postcode and top line of address entry. If the
postcode you are entering does not give you the result you are looking
for, 99% of the time the postcode that you entered is wrong. If we allow
you to override it by entering the address manually, it will cause a
jam in the booking system our end. Click here
to check the postcode for the address you are struggling with.
Q. I have ski's to send, they are 175cm long, can you do this?Answer: Yes, we can do
any length up to 300cm, so surfboards, ski's and canoe's no problem
Q. I have more than one parcel going to the same address, how do I book this?Answer: Really easy! This is commonly known as a 'multi-parcel consignment. Select 'Quote & Book' as normal, complete Step
1 as normal, on Step 2 the website requires
you to tell us how many parcels are going to one address?,
you can select from 1 to 40. If you select 2 or more the page will change
so you can enter the parcel dimensions of each parcel, if they are all
the same or similar you can just enter the dimensions of the first parcel
then click on 'Copy Down' to auto fill the remaining
fields. The next page (step 3) will display your quote for the multi-parcel
consignment.
Q. How do I pay?Answer: You can pay using
your credit/debit card or using your Paypal account.
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