Simply select a question below to view the answer. If the question
and answer you are looking for is not here please go back to our Contact
us page to email us directly.
Q. What are your office hours?
Q. What is your telephone number?
Q. Can I make an insurance claim for
damage?
Q. How do I make a claim?
Q. How long do claims generally
take?
Q. Is glass and ceramics insured?
Q.
What are your office hours?
Answer: Monday to Friday
08.30am to 16.30pm. Saturday & Sunday closed.
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Q. What is your telephone number?
Answer: Rapid response
is what you (our valued client) and P4D desire. This makes an efficient
service.
We are a 100% Internet Company. Email support is answered rapidly within
normal office hours.
Telephone support really does slow down the response rate dramatically,
which is the reason we do not offer a telephone service. Rest assured,
if we needed to contact you by telephone, in an absolutely necessary
situation, we will.
We also operate a LIVE CHAT system which can be found on our booking
pages and is active during office hours.
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Q. Can I make
an insurance claim for damage?
Answer: Yes. Please check
our terms and conditions to ensure you are eligible
to claim. Scroll straight down to headers Delay / Damage / Loss
and Insurance & Claims
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Q.
How do I make a claim?
Answer:
All claims must be brought to us via email to info@p4d.co.uk
within 10 days of receipt. Please state your P4D order/tracking number
and a detailed description of the claim/complaint. Allow 2 working days
for us to review all details of the claim before we contact you.
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Q. How
long do claims generally take?
Answer: You must allow
up to 6 weeks for us to resolve your claim although payout's for delayed
parcels usually get paid out within a few days of receiving your claim.
Damaged and Lost parcels can take 3 to 6 weeks depending on evidence
provided by the claimant. On rare occasions usually when there are mitigating
circumstances it can be considerably longer.
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Q.
Is glass and ceramics insured?
Answer: No. Please see
our terms for a full list of items we cannot
cover.
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