Simply select a question below to view the answer. If the question and answer you are looking for is not here please go back to our Contact us page to email us directly. Q. Failed collection - Driver failed to collect parcel today, what now? Q. What time of the day will the driver collect? Q. What is the procedure if there is no one to receive the delivery? Q. I have a last minute gift delivery, can you help? Q. Do you collect and deliver glass and ceramics? Q. Do you have a list of items which are prohibited? Q. Will a 48hour delivery booked on a Friday arrive on Monday or Tuesday?
Q. Failed collection - Driver failed to collect parcel today, what now?Answer: Firstly we apologise for the inconvenience caused when a collection time is not met. You must now email us using our contact page informing us of the failed collection, it is important to state the P4D order number, collection postcode and the next convenient time for collection. The following morning we will chase the carrier to ensure they call to collect asap. Due to very offensive emails we receive from time to time with regards to failed collections, I feel obliged to breifly explain who we are and what we do. P4D have contracts with the main carriers, we forward the discounts we receive onto you the customer. Over the past 2 years we have developed our own scripts/programmes that pass your booking data directly to the carrier (it's instant) which basically means its the same as you calling the carrier with our contract details and booking it yourself. When a failed collection occurs, please understand it's not our fault as we have no control over it. However, we do the next best thing and act as soon as possible to emails from our customers who are complaining with regard to the failed collection, and rebook the collection for the next convenient time, or refund the customer if the collection is no longer required. We understand that we are contracted to you, our customer, therefore
our customer must complain to us, we then are obliged to do the same
to the carrier where our contract lies.
Q. What time of the day will the driver collect?Answer: During step 5
of booking you will be given a choice of collection times available.
On rare occasions we may contact you to let you know the carrier cannot
collect in the time window you have requested, this is usually for remote
areas such as Devon, Dumfries & Galloway, and remote areas of the
Scottish Highlands & Islands.
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