You'll find answers to the most common questions in our FAQs, split by category. If you can't find what you're looking for, email Customer Service with your question or ask for support with your order.
Size restrictions, accurate measurements and conversions, surcharges, and volumetric weight.
Handling in transit, packaging for protection, securing labels, fragile items, and when to expect labels.
Same Day collection, collection windows, and late collection. Timed delivery, national holidays, and tracking.
Free and extra cover, late or lost parcels, damage and claims, plus advice on supplying good evidence.