Frequently Asked Questions
We hope we've covered all the Frequently Asked Questions you have about your parcel delivery and courier services in general, but if we've missed one please email online@P4D.co.uk with your suggestion.
If you have a question you need an answer to now, email customers@P4D.co.uk and we'll get back to you quickly.
About my parcel
»» What parcel delivery services can I choose from?
»» How do I work out the weight of my parcel?
»» How do I measure my parcel?
»» How does the size of my parcel affect the delivery cost?
»» What is volumetric parcel weight?
»» How do I package my parcel to protect it from damage?
»» How do I label my parcel?
»» What time do I have to book by for a collection today?
»» Can I get free cover for my parcel against loss or damage?
»» How can I help the driver find my parcel?
»» How can I track my parcel?
»» Will the delivery driver phone me if there's a problem?
»» What do I do if my parcel isn't collected?
»» What do I do if my parcel is lost or damaged?
About P4D
»» Which courier companies does P4D work with?
»» How do you get your prices so low?
Collection and delivery times
»» Why can't I be given a collection time for my parcel?
»» How can I make sure my parcel is delivered by a certain time?
»» Do courier companies deliver on a Saturday?
»» Do courier companies deliver on a Sunday?
»» Do courier companies deliver on a Bank Holiday?
Courier services
»» Can I send fragile items via a courier service?
»» Are there any items I can't send via courier?
»» How are my parcels handled in transit?
»» Do I need to print labels?
»» How can I help the driver find my address?
»» What do I do with a heavy item or bulk delivery?
»» How do I send documents abroad?
»» How can I get a better deal on an extra large consignment (freight delivery)?
»» What is a manifest?
»» What is a waybill?
Destinations
»» Which areas are not included in UK Mainland delivery?
»» Which countries are in the European Union (EU)?
Environmentally friendly shipping
»» Is environmentally friendly packaging available?
»» How do I carbon offset my parcel delivery?
Integration
»» What is an API?
»» Does P4D have an API?
»» How do I link my eBay shop to P4D?
»» How do I link my Etsy shop to P4D?
»» How do I link my online shop to P4D?
Pallets
»» How do I send a pallet?
»» What is pallet wrapping?
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