Frequently Asked Questions (FAQs)

Here are answers to the most common questions we are asked. If you can't find what you're looking for contact us for help.

Size & Weight

 

Size restrictions, accurate measurements and conversions, surcharges, and volumetric weight.

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Packaging & Labelling

 

Handling in transit, packaging for protection, securing labels, fragile items, and when to expect labels.

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Collection & Delivery

 

Same Day collection, collection times and late collection. Timed delivery, national holidays, and tracking.

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Insurance & Claims

 

Free and extra cover, late or lost parcels, damage and claims, plus advice on supplying good evidence.

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EU & International

 

Commercial invoices, EORI codes, CPC codes, commodity codes, Customs restrictions, and remote locations.

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Pallet Shipping

 

Weight and height restrictions, overhang, pallet wrapping, access for pallet trucks, and engines.

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 Have we missed something important? Email us with your question, so we can add it to the list.

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