Frequently Asked Questions (FAQs)

Size & Weight


Size restrictions, accurate measurements and conversions, surcharges, and volumetric weight.

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Packaging & Labelling


Handling in transit, packaging for protection, securing labels, fragile items, and when to expect labels.

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Collection & Delivery


Same Day collection, collection times and late collection. Timed delivery, national holidays, and tracking.

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Insurance & Claims


Free and extra cover, late or lost parcels, damage and claims, plus advice on supplying good evidence.

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EU & International


Commercial invoices, EORI codes, CPC codes, commodity codes, Customs restrictions, and remote locations.

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Pallet Shipping


Weight and height restrictions, overhang, pallet wrapping, access for pallet trucks, and engines.

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 Have we missed something important? Email us with your question, so we can add it to the list.

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