Frequently Asked Questions

You'll find answers to the most common questions in our FAQs, split by category. If you can't find what you're looking for, email Customer Service with your question or ask for support with your order.

Size & Weight

 

Size restrictions, accurate measurements and conversions, surcharges, and volumetric weight.

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Packaging & Labelling

 

Handling in transit, packaging for protection, securing labels, fragile items, and when to expect labels.

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Collection & Delivery

 

Same Day collection, collection windows, and late collection. Timed delivery, national holidays, and tracking.

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Insurance & Claims

 

Free and extra cover, late or lost parcels, damage and claims, plus advice on supplying good evidence.

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EU & International

 

Commercial invoices, EORI codes, CPC codes, commodity codes, Customs restrictions, and remote locations.

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Pallet Shipping

 

Weight and height restrictions, overhang and stacking, pallet wrapping, access for pallet trucks, and engines.

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