Here are answers to the most common questions we are asked. If you can't find what you're looking for contact us for help.
Size restrictions, accurate measurements and conversions, surcharges, and volumetric weight.
Handling in transit, packaging for protection, securing labels, fragile items, and when to expect labels.
Same Day collection, collection times and late collection. Timed delivery, national holidays, and tracking.
Free and extra cover, late or lost parcels, damage and claims, plus advice on supplying good evidence.
Have we missed something important? Email us with your question, so we can add it to the list.