Enter your order number and postcode

Using this form means our Customer Service team has all the information they need to take action right away. If we need information from the courier you booked with, we'll contact them on your behalf and let you know as soon as we hear back.

P4D order number:
eg. P4D123456

Collection postcode:
eg. OX16 5EG


Finding your order number

You must enter both the order number and collection postcode. Your P4D order number is on your order confirmation email. If you don't have all of the information to hand you can email Customer Support, but our team will need the collection or delivery postcode to find your order details. We cannot give you an estimated time of arrival for collection or delivery. Why?