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Terms & Conditions

 
Effective as of 16:30, 10 February 2010

As a user of this website you acknowledge that you are bound to our terms and conditions below.

Definitions

Listed below the following terms that will be found in these terms of carriage:

P4D: The trading name of Parcel Shipping Manager Limited.
Consignment: A parcel or a group of parcels sent to a single address.
Consignee/Receiver/Recipient: The person who is receiving the consignment.
Shipping Labels: The documentation placed on the parcel.
Third Party: The order placed through P4D utilising the account that P4D has with the carrier.
Working Day: Monday to Thursday from 8.30am to 6.00pm. Friday from 8.30am to 4.30pm. Excluding public and bank holidays.

Obligation to our customers

P4D will arrange collection and delivery of your consignment(s) via a third party service with a major reputable carrier.

P4D do not come into direct contact with the consignment(s) but arrange the shipment through one of the carriers that we hold an account with.

The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition P4D has the right to refuse any order/user from our system.

All queries/claims must be directed through P4D who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, P4D may not be able to assist you with your query at a later date.

If your collection fails you must contact P4D and request an alternative collection time which will be booked as soon as possible or at another convenient time. We do not automatically rebook consignments that have suffered a failed collection. It is your responsibility to contact us if your parcel is not collected.

P4D can only delivery to a full street address. We cannot deliver to a PO Box or BFPO address. If a consignment is collected and returned for this reason, no refund will be given.

Payment is taken by our automated system at the end of your order.

Tracking is available through our website online. Hard copy Proof Of Delivery (POD) will be charged at £3.00 per item.

Prohibited Items & Items with limited liability

Please check our Prohibited Items list. If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void.
 
Please note P4D's booking systems are automated by computer software, therefore P4D staff are unable to monitor what is being shipped, so it is the customers responsibility to either read the terms and conditions or enquire directly via email to see if your parcel is acceptable.

Collection & Delivery

Via our Quote & Book system our website takes all booking data as per the customers instructions. The customer will have a choice of various collection windows to choose from, please note that this time slot is not guaranteed. If the collection does not happen within the time slot allocated it is the customers responsibility to inform P4D via email of a failed collection. We will then endeavor to rearrange another collection which is convenient to the customer.

P4D can only delivery to a full street address. We cannot deliver to a PO Box or BFPO address. If a consignment is collected and returned for this reason, no refund will be given.

Collections & Deliveries are made on working days only. Saturday deliveries are optional at an extra cost, this option is available during booking. Bank Holidays in both the UK and national holidays abroad are not working days.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

All delivery times shown on our site are estimates and no guarantees are made. Consignments may be delayed for reasons that are out of the control of both P4D and the particular carrier.

Refunds for late deliveries will only be made for the following guaranteed services: DHL By 10am, DHL By Midday and DHL Saturday AM. In this case the difference between the price paid and the price of a DHL Home 48 service will be credited upon request.

Please note that all guaranteed services start once the consignment is collected. If the collection fails it is the customers responsibility to inform P4D, we will then rebook for the next convenient time the customer is available for collection. No refund / discount will be given for failed collections.

Carriers will attempt to deliver the consignment to the address requested. If at this address there is a reception or other suitable central point then the driver will usually deliver the parcel there. For example, if a parcel is being sent to a place of work then the reception would be a likely place for the consignment to be delivered to. In the event of the recipient not being available then the delivery driver may leave the consignment with a neighbour or other location that he/she deems suitable.

Third Party Collections / Three Way Collections / Freight Forward Collections, this is where the customer is arranging a collection from a remote address. It is the customer's responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer may incur a surcharge of up to 100% of the original shipping charge if an attempted collection is made from a third party address.

Track & Trace will not work until the package has been collected, therefore it is the customers responsibility to keep informed by the person at the collection address when the parcel has been collected.

For certain destinations carriers do not provide a door-to-door service. In this situation the recipient may need to collect the consignment themselves. If in doubt please contact P4D before sending your consignment and we will advise whether you can expect this issue to arise.

Failure to provide an accurate delivery contact telephone number may delay the delivery of the consignment. Failure to provide this information on request may result in the consignment being returned at the expense of the sender.

Customs Clearance

You are pre paying for the postage charges of your consignment(s) only. P4D has no control over any customs queries or charges that may arise. These are applied directly by the authorities in country. It is your responsibility to check whether there are taxes, duties or other customs charges for your consignment. You can do this by speaking to the Consulate of the destination country. P4D can offer advice if asked but we are not a point of authority.

P4D will pass onto the sender all customs taxes, duties or other charges. The sender is responsible for paying these charges. Charges vary between countries and many will impose a charge for destroying the parcel if taxes are not paid. The sender is also liable for this charge.

In the event of a parcel being returned to the sender from outside the UK then the charge will be the appropriate import rate for the consignment. This is likely to be higher than the price paid to export the goods.

For consignments going outside the European Union a commercial/proforma invoice is required. Failure to provide this document or an incomplete or inaccurate document will result in the consignment being delayed and possibly returned at the sender's expense.

Surcharges

It is very important that you accurately declare the weight and dimensions of each parcel in your consignment. Every parcel is scanned and weighed by the appropriate carrier. If you under declare then you will be surcharged. The surcharge amount varies depending on the carrier and service selected.

For DHL Home services the following surcharges are passed to P4D. These will be passed onto the sender and the sender is responsible for paying all charges.

Length
If maximum length of length is between 1.5m - 1.84m = £15
If maximum length of parcel is between 1.8m - 2.6M = £50
If maximum length of parcel is greater than 2.6m = £50

Volume
If volume of parcel is between 0.23m3 - 0.28m3 = £15
If volume of parcel is between 0.28m3 - 0.34m3 = £50
If volume of parcel is greater than 0.34m3 = £100

Weight
If weight of parcel is between 31.5Kg - 50Kg = £50
If weight of parcel is greater than 50Kg = £100

For all other services P4D will pass on the difference between the price paid and the correct price based on the actual weight and dimensions. In addition a £10 administration fee will be charged.

Please ensure you are in at the collection time that you request. A surcharge of up to 100% of the original charge may be applied if you are out when the driver attempts to collect.

On some services there will be a surcharge if a redelivery is necessary.

Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.

The automated system books and charges for the delivery. If the consignment(s) has to be returned then the return charge is chargeable. This will be the best available price available on our site.

You are responsible for all taxes, customs, duties, import charges, etc.

We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct.

Surcharges must be paid within 7 days of receipt of our invoice.

Discounts / Refunds

P4D's website will automatically offer discounts to account holders on certain services. This is automatically offered providing that the account holder is logged in. If they are not then a discount can not be issued retrospectively.

Multiple parcel collection discounts are offered on the DHL Home 48 (UK to UK) service. This will be automatically applied if more than one parcel is collected at the same time, from the same place, using the DHL Home 48 (UK to UK) service and paid for at the same time on the P4D website. P4D will not credit account holders for discounts not automatically calculated by the website.

Refunds will be issued within 30 days providing there are sufficient grounds. These include a collection being unable to take place due to a factor under the control of the carrier.

Damage / Loss

Any item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss.
Please check our Prohibited items list.

Your consignment(s) must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines.

In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected.

Any item traveling through our services must be able to withstand a short drop, fragile items should not be sent though our services. Any item that is damaged as a result of a fall, with the packaging intact will therefore be declined. Please see our packaging guidelines.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers.

If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions.

All claims must be brought to us via email to info@p4d.co.uk within 10 days of receipt. Please state your P4D order/tracking number and a detailed description of the claim/complaint. Allow 7 working days for us to review all details of the claim before we contact you.

Liability & Claims

Each service comes with a limited amount of transit cover. If you require cover on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.

Additional transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.

If the item is not correctly labeled, the claim will be rejected.

Please check our Prohibited items list to see if you are able to make a claim.

Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

Any consignment that is subject to a surcharge for being too large or too heavy will not receive any transit cover - neither the free included amount or any additional cover purchased.

Liability Continued

The person placing the order is responsible for the information entered. P4D will not be held responsible for wrong information that is entered and no refunds will be given in this instance.

Liability is limited to the negligence of the company carrying the goods. This is then limited to the customer who placed the order with P4D.

Loss or damage under the following conditions will not be covered:

Act of God
Consequences of war
Insufficient packaging / Incorrect labeling
Prohibited contents
Force majure

P4D will deal with the person who placed the order only.

Liability is limited to the cost of sending the item only and to the insured value if a claim is raised. We will not be liable for any further claim for any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the service you ordered.

Complaints

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact the Operations Director.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.
Registered Company

Parcel Shipping Manager Ltd t/a P4D
Reg No 6445884 England & Wales.
VAT No 924 3453 32
Office Address (Trading Address)

P4D Courier Services
North Bar House
43-44 North Bar Street
Banbury
OX16 0TH