Terms & Conditions
Effective as of 16:30, 10 February
2010As a user of this website you acknowledge
that you are bound to our terms and
conditions below.
Definitions
Listed below the following terms that will
be found in these terms of carriage:
P4D: The trading name of Parcel
Shipping Manager Limited.
Consignment: A parcel or a group of parcels
sent to a single address.
Consignee/Receiver/Recipient: The person
who is receiving the consignment.
Shipping Labels: The documentation placed on
the parcel.
Third Party: The order placed through
P4D utilising the account
that P4D has with the
carrier.
Working Day: Monday to Thursday from
8.30am to
6.00pm. Friday from 8.30am to 4.30pm. Excluding public and bank holidays.
Obligation to our customers
P4D will arrange collection and
delivery of your consignment(s) via a third
party service with a major reputable
carrier.
P4D do not come into direct
contact with the consignment(s) but arrange
the shipment through one of the carriers
that we hold an account with.
The carrier has the right to refuse a
consignment for a given reason such as
insufficient packaging or the consignment
being too large.
In addition P4D has the right
to refuse any order/user from our system.
All queries/claims must be directed through
P4D who will then contact the
relevant carrier on the sender’s behalf. If
the carrier is contacted directly,
P4D may not be able to assist
you with your query at a later date.
If your collection fails you must contact
P4D and request an alternative
collection time which will be booked as soon
as possible or at another convenient time.
We do not automatically rebook consignments
that have suffered a failed collection. It
is your responsibility to contact us if your
parcel is not collected.
P4D can only delivery to a full
street address.
We cannot deliver to a PO Box or BFPO
address. If a
consignment is collected and returned for
this reason, no refund will be given.
Payment is taken by our automated system at
the end of your order.
Tracking is available through our website
online. Hard copy Proof Of Delivery (POD) will be
charged at £3.00 per item.
Prohibited Items & Items with limited
liability
Please check our
Prohibited
Items list. If any one of the following
items in this list is collected by a driver
you are then liable to be surcharged and
your parcel returned. No refund of postage
will be made and compensation claims will be
void.
Please note P4D's booking
systems are automated by computer software,
therefore P4D staff are unable
to monitor what is being shipped, so it is
the customers responsibility to either read
the terms and conditions or enquire directly
via email to see if your parcel is
acceptable.
Collection & Delivery
Via our Quote & Book system our website
takes all booking data as per the customers
instructions. The customer will have a
choice of various collection windows to
choose from, please note that this time slot
is not guaranteed. If the collection does
not happen within the time slot allocated it
is the customers responsibility to inform
P4D via email of a failed
collection. We will then endeavor to
rearrange another collection which is
convenient to the customer.
P4D can only delivery to a full
street address.
We cannot deliver to a PO Box or BFPO
address. If a
consignment is collected and returned for
this reason, no refund will be given.
Collections & Deliveries are made on working
days only. Saturday deliveries are optional
at an extra cost, this option is available
during booking. Bank Holidays in both the UK
and national holidays abroad are not working
days.
Please ensure you are in at the collection
time that you request. A surcharge of up to
100% of the original charge may be applied
if you are out when the driver attempts to
collect.
All delivery times shown on our site are
estimates and no guarantees are made.
Consignments may be delayed for reasons that
are out of the control of both P4D and the
particular carrier.
Refunds for late deliveries will only be
made for the following guaranteed services:
DHL By 10am, DHL By Midday and DHL Saturday
AM. In this case the difference between the
price paid and the price of a DHL Home 48
service will be credited upon request.
Please note that all guaranteed services
start once the consignment is collected. If
the collection fails it is the customers
responsibility to inform P4D,
we will then rebook for the next convenient
time the customer is available for
collection. No refund / discount will be
given for failed collections.
Carriers will attempt to deliver the
consignment to the address requested. If at
this address there is a reception or other
suitable central point then the driver will
usually deliver the parcel there. For
example, if a parcel is being sent to a
place of work then the reception would be a
likely place for the consignment to be
delivered to. In the event of the recipient
not being available then the delivery driver
may leave the consignment with a neighbour
or other location that he/she deems
suitable.
Third Party Collections / Three Way
Collections / Freight Forward Collections,
this is where the customer is arranging a
collection from a remote address. It is the
customer's responsibility to ensure there is
somebody at the remote collection address to
hand the goods to the driver. The customer
may incur a surcharge of up to 100% of the
original shipping charge if an attempted
collection is made from a third party
address.
Track & Trace will not work until
the package has been collected, therefore it
is the customers responsibility to keep
informed by the person at the collection
address when the parcel has been collected.
For certain destinations carriers do not
provide a door-to-door service. In this
situation the recipient may need to collect
the consignment themselves. If in doubt
please contact P4D before sending your
consignment and we will advise whether you
can expect this issue to arise.
Failure to provide an accurate delivery
contact telephone number may delay the
delivery of the consignment. Failure to
provide this information on request may
result in the consignment being returned at
the expense of the sender.
Customs Clearance
You are pre paying for the postage charges
of your consignment(s) only. P4D
has no control over any customs queries or
charges that may arise. These are applied
directly by the authorities in country. It
is your responsibility to check whether
there are taxes, duties or other customs
charges for your consignment. You can do
this by speaking to the Consulate of the
destination country. P4D can offer advice if
asked but we are not a point of authority.
P4D will pass onto the sender all customs
taxes, duties or other charges. The sender
is responsible for paying these charges.
Charges vary between countries and many will
impose a charge for destroying the parcel if
taxes are not paid. The sender is also
liable for this charge.
In the event of a parcel being returned
to the sender from outside the UK then the
charge will be the appropriate import rate
for the consignment. This is likely to be
higher than the price paid to export the
goods.
For consignments going outside the
European Union a commercial/proforma invoice
is required. Failure to provide this
document or an incomplete or inaccurate
document will result in the consignment
being delayed and possibly returned at the
sender's expense.
Surcharges
It is very important that you accurately
declare the weight and dimensions of each
parcel in your consignment. Every parcel is
scanned and weighed by the appropriate
carrier. If you under
declare then you will be surcharged. The
surcharge amount varies depending on the
carrier and service selected.
For DHL Home services the following
surcharges are passed to P4D. These will be
passed onto the sender and the sender is
responsible for paying all charges.
Length
If maximum length of length is between 1.5m
- 1.84m = £15
If maximum length of parcel is between 1.8m
- 2.6M = £50
If maximum length of parcel is greater than
2.6m = £50
Volume
If volume of parcel is between 0.23m3 -
0.28m3 = £15
If volume of parcel is between 0.28m3 -
0.34m3 = £50
If volume of parcel is greater than 0.34m3 =
£100
Weight
If weight of parcel is between 31.5Kg - 50Kg
= £50
If weight of parcel is greater than 50Kg =
£100
For all other services P4D will pass on
the difference between the price paid and
the correct price based on the actual weight
and dimensions. In addition a £10
administration fee will be charged.
Please ensure you are in at the collection
time that you request. A surcharge of up to
100% of the original charge may be applied
if you are out when the driver attempts to
collect.
On some services there will
be a surcharge if a redelivery is necessary.
Some areas will be subject to a remote area
surcharge. This will be calculated in the
quoting system at the time of booking.
The automated system books and charges for
the delivery. If the consignment(s) has to be
returned then the return charge is
chargeable. This will be the best available
price available on our site.
You are responsible for all taxes, customs,
duties, import charges, etc.
We may supply documentation to accompany
your shipment. You will be advised of this
at the time of ordering. This must go with
the shipment, if not your shipment could be
delayed and the carrier may well charge you
a higher premium direct.
Surcharges must be paid within 7 days of
receipt of our invoice.
Discounts / Refunds
P4D's website will automatically offer
discounts to account holders on certain
services. This is automatically offered
providing that the account holder is logged
in. If they are not then a discount can not
be issued retrospectively.
Multiple parcel collection discounts are
offered on the DHL Home 48 (UK to UK)
service. This will be automatically applied
if more than one parcel is collected at the
same time, from the same place, using the
DHL Home 48 (UK to UK) service and paid for
at the same time on the P4D website. P4D
will not credit account holders for
discounts not automatically calculated by
the website.
Refunds will be issued within 30 days
providing there are sufficient grounds.
These include a collection being unable to
take place due to a factor under the control
of the carrier.
Damage
/ Loss
Any item that is listed in our
prohibited
items, will be exempt from any claim
against delay, damage and loss.
Please check our Prohibited items list. Your consignment(s) must be packed to a
professional standard. Any claim resulting
from a parcel that is not packaged to a
professional standard will be rejected. All
items must be packed in a double walled box
with further padding surrounding the item.
Please click here to see our
recommended guidelines.
In the event of damage all packaging must be
kept for inspection. The item must be
available for inspection in the state it was
delivered, at the address it was delivered
to. If the item is moved / repaired or if
the packaging is not kept the claim will be
rejected.
Any item traveling through our services
must be able to withstand a short drop,
fragile items should not be sent though our
services. Any item that is damaged as a
result of a fall, with the packaging intact
will therefore be declined. Please see our
packaging guidelines.
If the outside packaging is intact, then any
claim for damage to the consignment will be
invalidated as the internal packaging would
not have been sufficient to protect the
product.
The recipient must sign 'UNCHECKED' for all
parcels that he/she is unable to check when
the driver delivers.
If the box or packaging is clearly damaged
on delivery, it is of paramount importance
the recipient must sign for as 'DAMAGED'
otherwise any claim for damage will be
refused. It is the senders responsibility to
inform the recipient of these terms and
conditions.
All claims must be brought to us via email
to
info@p4d.co.uk within 10 days
of receipt. Please state your P4D
order/tracking number and a detailed
description of the claim/complaint. Allow 7
working days for us to review all details of
the claim before we contact you.
Liability & Claims
Each service comes with a limited amount of
transit cover. If you require cover on the
full amount then you must cover the full
value of the shipment as the additional
cover replaces the inclusive liability
cover.
Additional transit cover applies to per consignment
only and not per parcel within a multi-parcel
consignment.
In the event of a claim, a cost invoice will
be needed to prove the value of the
consignment/s and photos must be supplied
for all damage claims.
If the item is not sufficiently packed, the
claim will be rejected. Please check our
guidelines before ordering.
If the item is not correctly labeled, the
claim will be rejected.
Please check our
Prohibited
items list to see if you are able to
make a claim.
Any item that is listed in our
Prohibited
Items section will be exempt from our
liability cover. Any consignment that is
subject to a surcharge for being too large
or too heavy will not receive any transit
cover - neither the free included amount or
any additional cover purchased.
Liability Continued
The person placing the order is responsible
for the information entered.
P4D will not be held
responsible for wrong information that is
entered and no refunds will be given in this
instance.
Liability is limited to the negligence of
the company carrying the goods. This is then
limited to the customer who placed the order
with P4D.
Loss or damage under the following
conditions will not be covered:
Act of God
Consequences of war
Insufficient packaging / Incorrect labeling
Prohibited contents
Force majure
P4D will deal with the person
who placed the order only.
Liability is limited to the cost of sending
the item only and to the insured value if a
claim is raised. We will not be liable for
any further claim for any loss of profit,
administrative inconvenience,
disappointment, or indirect or consequential
loss or damage arising out of any problem in
relation to the service you ordered.
Complaints
We aim to provide outstanding customer
service. If you have any complaint about the
service you have received from us, please
contact the Operations Director.
Severability
If any part of these terms and conditions is
found to be unenforceable as a matter of
law, the enforceability of any other part of
these terms and conditions will not be
affected.
Governing Law
These terms and conditions and any contract
between us shall be governed by and
interpreted in accordance with English Law
and the English Courts shall have
jurisdiction over any disputes between us.
Statutory Rights
These terms and conditions are in addition
to your statutory rights as a consumer which
remain unaffected.
Registered Company
Parcel Shipping Manager Ltd t/a P4D
Reg No 6445884 England & Wales.
VAT No 924 3453 32
Office Address (Trading Address)
P4D Courier Services
North Bar House
43-44 North Bar Street
Banbury
OX16 0TH |
