Get in touch

If you've placed an order please Check Tracking first for updates. This will be updated after your collection or drop off. For general help, read our Frequently Asked Questions to save time.

Our Customer Service team can help with everything else, but you'll need to provide your P4D order number and collection postcode, so we can identify your order:


Contact Us About Your Order:

Our response to emails and support tickets is inside P4D business hours, 08:00 until 17:15 Monday to Friday, we appreciate your patience. We aim to respond to all tickets as quickly as possible, please use the following email address for collection, delivery and booking enquiries. Use for invoices and insurance claims and if you have a sales enquire, please email

We cannot give an ETA on collection or delivery which will typically happen anytime between 9am and 5.30pm: Why?


Other Questions:

Can I use P4D as a business?
What are the size and weight restrictions?

How much is insurance?
When will my labels arrive?
When will my parcel be collected?
Are there extra charges to ship internationally?

How do I send a pallet?

More FAQs