Meet the Team!

The Entrepreneur
Steve

As Managing Director, Steve focuses on expanding the P4D empire. He's been in business since he was sixteen years old and founded the company in 2005. He's been recognised for his entrepreneurial flair with a Young Guns 2008 award and P4D has won awards for innovation through use of groundbreaking software and customer service: we are the Most Loved courier, Most Loved local business and 14th Most Loved company in the UK, 2011. P4D has now become one of only five official partners of the leading courier companies.

The Major
Colin

Colin keeps the troops in order; responsible for staff management, finance, and day to day operations at P4D headquarters. He served 23 years in the Army so he knows how to keep us all in line, but he's also our resident medic. Colin qualified as a Registered General Nurse in 1985 and later left the Army to manage the Orthopaedic Ward in Northallerton for three years. He was then a Clinical Manager for five years. He takes a keen interest in software, which is fundamental to the success of P4D, and in 2008 became our Operations Director.

The Geek
Chris

Chris built our website and unique software, and continues to be a pioneer in internet based technology. He's been involved in web development since the days of dial-up modems and over the past 12 years has worked on thousands of websites for every conceivable type of business. In 2008 he became a Director for P4D and has successfully developed the software that allows us to streamline our operations and be responsive to our customer needs. P4D is an innovative company and our systems are constantly evolving thanks to Chris's geek chic.

The Office Hero
Kerrie

Kerrie was P4Ds first ever employee. She joined Steve on 1 November 2005 as a data entry clerk when business started to boom and she's been here ever since. She's now our Office Manager taking care of customer services, managing a merry band of men and women. It's safe to say that Kerrie knows P4Ds operations inside out and she's loyal to the company, which is why she was voted a top five Office Hero in recognition for all she has done. Kerrie's a fantastic team leader, inspiring confidence and high morale amongst her colleagues.

The Donkey Whisperer
Amanda

One of our customer service gurus, Amanda is fluent in the language of international import and export - a complex subject. She's worked in customer service for many years and agrees with the rest of us that P4D is the most relaxed, fun place to work where her skills and diplomacy can be put to good use within a supportive team. Amanda is a true animal lover, so we adopted her a Redwings donkey called Felicity for her birthday last year and then Wensley the shetland pony - both are now part of the P4D family!

The Chatterbox
Julie

Working as our Claims Administrator, Julie builds up a great rapport with customers who find themselves in an unhappy situation and continuously receives fantastic feedback. Supporting customers in a caring manner who sadly have had a parcel lost or damaged, Julie pursues a claim on their behalf to make claiming as stress free as possible - it's a job that Julie turns in to a talent. Sociable and an excellent communicator, Julie continues to take feedback from customers to improve the efficiency of our systems and processes.

The Globe Trotter
Trevor

Trevor's a great person to have working for an international delivery agent like P4D since he's travelled most of the world and knows just where you'll find most destinations. He's worked in Events and planned conferences all around the globe, so he's a great location scout if you ever need one. Day to day he works closely with P4D Pro customers as an Account Manager, matching our regular senders to the right tariff and supporting them in their quest to save time and money on shipping.

The Yummy Mummy
Lisa

As the Mum of three beautiful girls, Lisa comes to work for a rest! She works part time answering your emails with the speed of light and solving customers queries over the phone. Lisa has previously worked in customer service and also quality management, so she knows what customers look for in a good service, and she delivers every time. Lisa is a great ambassador for our passion and commitment to getting things right for our customers. She has a great calming influence with a professional and positive attitude.

The Fashionista
Laura

You might see Laura designing P4D t-shirts some time in the future because she's our fashion student. Laura's been used to working with customers face to face in the past, and now works part time for P4D in between college as a claims and customer service administrator. She now gives quick fire responses over email and over the phone. Laura is also a model for a local hairdressers, loves taking part in fashion shows and events, and we'll really miss her when she goes off to university in 2012.

The Superhero
Jonathan

Jonathan worked for P4D for a number of years whilst studying economics. Now he's a graduate we've taken him under our wing and shuffled him in to gainful employment before anybody else snaps him up. Jonathan is our apprentice Geek and we've promised to pay him so long as he doesn't make a regular appearance in the boardroom. With an all-round good attitude and a penchant for hard work, Jonathan is definitely hired, not fired. Ssshh! Don't tell anyone, but he's also donned the blue lycra suit and he's our real Superhero!

The Bus Driver
Pippa

When Pippa joined us we didn't know which title to give her because she has so many strings to her bow. Not only is she Mark Owen's biggest fan, she's also worked for a well-known radio station in events and promotion, and before that used to breed and show dogs. Her degree is in agriculture, so she can drive a tractor, but she can also drive a bus... why? Nobody knows, but we're impressed nonetheless! Best of all, Pippa has worked in customer service for ten years and we know with her spark and personality, she'll serve you well.

The Anthrozoologist
Natalie

If you found this page through Facebook, Twitter or another online network, or you've read some of the content on our site, it's more than likely been generated by Nat, our Online Manager. She's got a varied background in editorial, marketing and Online, as well as a passion for wildlife. She's a photographer, writer, and has her postgrad qualification in the unpronounceable field of anthrozoology (human-animal studies). A furious networker and social butterfly, she spreads the word of P4D and sends out our message to the masses.

Patrick Stewart
Terry

OK, so Patrick Stewart doesn't actually work here, but Terry looks very much like him! When we got his illustration in, we decided that perhaps he looks more like a cross between Patrick Stewart, Tom Selleck, and Charles Bronson… quite an achievement, we thought… but no, Patrick Stewart wins it. When he's not moonlighting as a lookalike, Terry also works for P4D taking good care of our local customers. He's amiable, a family man, and a huge sports fan. We're glad to have him on our team, wearing his P4D kit with pride.

The Hairstylist
Tracey

There's never a bad hair day in the office with Tracey on the team - her impeccable, shiny locks keep everyone on their toes as there's always the danger she might sneak up behind us with some scissors! Tracey has an eclectic mix of strings to her bow with nearly ten years' Customer Service experience under her belt, she's also a whizz in the kitchen and has seen much of the world working on cruise ships. She's seen 99% of the Caribbean, but now she's a Mum she's no longer tempted to go back for the missing 1%, happiest just where she is.